At Steylo, we are dedicated to providing a smooth and reliable shipping experience for our customers within India. This policy outlines our shipping timelines, fees, and procedures.
Order Processing
Processing Time: All orders are processed within 24-48 hours (excluding weekends and public holidays) after receiving your order confirmation email. You will receive a notification when your order has been shipped.
Potential Delays: Please be aware that processing times may be extended during periods of high order volume or due to unforeseen circumstances.
Shipping Timelines (India)
Major Cities: 2-3 working days.
Other Locations: 7-10 working days, depending on the pincode and location.
Potential Delays: Deliveries may be subject to delays due to factors such as adverse weather conditions, logistical challenges, or public holidays.
Shipping Rates and Estimates (India)
Calculated Shipping: Shipping charges for your order will be calculated and displayed at the checkout page.
Free Shipping: Free shipping on orders above ₹2000. The qualifying amount will be clearly indicated on our website.
Order Tracking
Tracking Information: Once your order is shipped, you will receive a tracking link via email or SMS.
Track Your Order: You can monitor the progress of your delivery using the tracking number provided.
Delivery Partners
Reliable Couriers: We collaborate with reputable courier services to ensure timely and secure deliveries throughout India.
Courier Assignment: The delivery partner assigned to your order will be determined based on your delivery location.
Address Accuracy
Accurate Details: Customers are responsible for providing accurate and complete shipping information when placing an order.
Steylo's Responsibility: Steylo will not be held liable for delays or losses resulting from incorrect address details provided by the customer.
Delivery Attempts & Non-Delivery
Re-delivery: If a delivery attempt is unsuccessful due to the recipient's unavailability, the courier may attempt re-delivery.
Return to Sender: If the order is returned to us due to multiple failed delivery attempts, the customer may be required to pay an additional shipping fee for re-dispatch.
Lost or Damaged Shipments
Contact Support: If your order is lost or arrives damaged, please contact our support team within 48 hours of delivery for assistance.
Proof of Damage: We may request photographic evidence or other documentation to process claims for damaged products.
Contact Us
For any shipping-related inquiries, please contact us at:
📧 Email: support@steylo.com
📍 Address: Ground Floor, Unit No. 012-E6B, Asmeeta Texpa II, Thane Kon City, Kongaon, Kalyan-Bhiwandi, Thane, Maharashtra - 421311
📞 Phone: +91 9152356155
