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Shipping Policy for Steylo.com
Effective Date: 16-10-2024
At Steylo.com, we are committed to ensuring that your activewear shopping experience is smooth and hassle-free. This Shipping Policy outlines how we handle shipping and delivery for orders placed on our website.
1. Shipping Destinations
We currently ship within [List Countries/Regions]. If your location is outside our standard shipping zones, please contact us at support@steylo.com for assistance, and we will do our best to accommodate your request.
2. Processing Time
All orders are processed within [Insert Processing Time, e.g., 1-3 business days] after they are placed. Orders are not processed or shipped on weekends or public holidays. If we are experiencing a high volume of orders, processing times may be delayed slightly. You will be notified via email if your order is delayed beyond our normal processing times.
3. Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout. We offer the following shipping options:
- Standard Shipping: [Insert Cost and Estimated Delivery Time, e.g., 5-7 business days]
- Express Shipping: [Insert Cost and Estimated Delivery Time, e.g., 2-3 business days]
Shipping costs will vary based on the weight of your package, destination, and selected shipping method. We also offer free standard shipping on orders over [Insert Amount].
4. Delivery Times
Once your order has been processed, the estimated delivery time will depend on the shipping option you select at checkout. Please note that delivery times are estimates and may vary based on your location and external factors beyond our control, such as courier delays or customs processing.
5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment.
6. Shipping Delays
While we strive to meet delivery estimates, we are not responsible for delays caused by shipping carriers, customs clearance, or unforeseen circumstances such as weather conditions. If your package is delayed, please use the tracking number provided to check its status, or contact us at support@steylo.com for assistance.
7. Incorrect Shipping Information
Please ensure that all shipping details provided at checkout are accurate. We are not responsible for orders shipped to incorrect addresses due to customer error. If you realize that your shipping information is incorrect, please contact us immediately at support@steylo.com. We will make every effort to correct the mistake if your order has not yet been shipped.
8. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within [Insert Timeframe, e.g., 7 days] of the estimated delivery date for assistance. We will work with the shipping carrier to resolve the issue. In case of damage, we may ask for photos of the damaged items for verification purposes.
9. International Shipping
For international orders, additional customs, duties, or taxes may apply. These fees are the responsibility of the customer and are not included in our shipping charges. Please check with your local customs office for more information on any applicable import duties and taxes.
10. Returns and Exchanges
If you need to return or exchange an item, please refer to our [Return and Exchange Policy](Insert Link) for further instructions.
11. Contact Information
If you have any questions or concerns about shipping, please contact us at:
Steylo
Email: support@steylo.com
Phone: +91 9152356155