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Return and Exchange Policy for Steylo.com
Effective Date: 16-10-2024
At Steylo.com, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. This Return and Exchange Policy outlines the conditions and procedures for returning or exchanging items purchased from Steylo.
1. Eligibility for Returns
We accept returns or exchanges on unworn, unused items in their original condition with tags attached, and in the original packaging. To be eligible for a return, the item must meet the following criteria:
- The return request must be made within [Insert Timeframe, e.g., 30 days] from the date of delivery.
- The item must be unworn, unused, unwashed, and in the same condition as when it was received.
- Items must have all original tags and packaging intact.
2. Non-Returnable Items
Certain items are not eligible for return or exchange:
- Sale or clearance items are final and cannot be returned.
- Gift cards.
- Any item that has been worn, washed, or altered.
- Items with missing tags or original packaging.
3. Initiating a Return or Exchange
To initiate a return or exchange, please follow these steps:
- Contact our customer support at support@steylo.com with your order number and a brief description of the reason for return or exchange.
- Once your return request is approved, you will receive detailed instructions on how and where to send the item.
- Pack the item securely in its original packaging, along with proof of purchase (e.g., invoice or order confirmation).
Please note that you are responsible for return shipping costs unless the item received was defective or incorrect.
4. Return Shipping
You are responsible for covering the cost of return shipping, unless the return is due to an error on our part (e.g., incorrect item shipped, defective product). We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
5. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within [Insert Timeframe, e.g., 5-10 business days].
Please note:
- Shipping fees are non-refundable.
- Refunds will only be issued to the original payment method used at the time of purchase.
6. Exchanges
If you would like to exchange an item for a different size or color, please follow the same return procedure as above. Once the returned item is received and inspected, we will process the exchange and ship the new item to you. If the item is no longer available, we will offer you a refund or store credit.
7. Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us at support@steylo.com within [Insert Timeframe, e.g., 7 days] of receiving your order. We will arrange for a return or exchange at no additional cost to you.
8. Late or Missing Refunds
If you haven’t received a refund within the expected timeframe, please check the following steps:
- Verify with your bank or credit card company, as it may take some time for your refund to officially post.
- If you’ve done this and still have not received your refund, please contact us at support@steylo.com, and we will assist you.
9. Contact Information
If you have any questions about returns, exchanges, or refunds, please contact us at:
Steylo
Email: support@steylo.com
Phone: +91 9152356155