Frequently Asked Questions (FAQs) – Steylo
General Information
1. What is Steylo?
Steylo is an activewear brand dedicated to empowering women by providing comfortable, stylish clothing that reflects their strength and individuality.
2. Where is Steylo based?
We are based in Maharashtra, India, and operate through our official website www.steylo.com.
3. How can I contact Steylo?
You can reach us via:
📧 Email: support@steylo.com
📞 Phone: +91 9152356155
📍 Address: Ground Floor, Unit No. 012-E6B, Asmeeta Texpa II, Thane Kon City, Kongaon, Kalyan-Bhiwandi, Thane, Maharashtra - 421311
Orders & Payments
4. How do I place an order?
You can place an order directly on our website by selecting your favorite products, adding them to your cart, and completing checkout.
5. What payment methods do you accept?
We accept multiple payment options, including:
• Credit/Debit Cards (Visa, Mastercard, Rupay)
• UPI Payments
• Net Banking
• Wallets (Paytm, Google Pay, PhonePe, etc.)
6. Can I modify or cancel my order after placing it?
Orders can only be modified or canceled before they are shipped. Please contact support@steylo.com as soon as possible for assistance.
7. How do I track my order?
Once your order is shipped, you will receive a tracking link via email or SMS to monitor its delivery status.
Shipping & Delivery
8. Where do you ship?
We currently ship across India. For international shipping inquiries, please contact us.
9. How long does delivery take?
• Standard Delivery: 5-7 business days
• Express Delivery: 2-3 business days (available in select locations)
10. How much does shipping cost?
Shipping charges vary based on your location and the total order value. You can see the applicable charges at checkout.
11. What should I do if my order is delayed?
If your order is delayed beyond the estimated timeframe, please contact our support team with your order details.
Products & Sizing
12. How do I find the right size?
We provide a detailed size chart on every product page. If you need further assistance, feel free to contact us.
13. Are Steylo products sustainable?
Yes! We are committed to sustainable practices, including using high-quality, long-lasting fabrics and responsible production processes.
14. What materials are used in Steylo activewear?
Our products are made from premium, breathable, moisture-wicking fabrics designed for comfort and performance. Specific fabric details are available on each product page.
15. Will the colors of the products match what I see online?
We try our best to display accurate colors, but variations may occur due to different screen settings and lighting conditions.
Privacy & Security
16. What personal information does Steylo collect?
We collect details such as your name, email, phone number, shipping and billing addresses, payment details, and order history. We also gather browsing behavior using cookies.
17. How does Steylo use my personal information?
Your data is used to process orders, provide customer support, improve our website experience, and send marketing updates (if you opt in).
18. Does Steylo share my data with third parties?
We may share your data with third-party service providers (such as payment processors and shipping partners) to facilitate our services. However, we do not sell your personal data.
19. Is my payment information secure?
Yes, we use industry-standard encryption and security protocols to ensure your payment details remain safe.
20. Can I opt out of marketing emails?
Yes, you can unsubscribe anytime by clicking the “unsubscribe” link in our emails or by contacting us at support@steylo.com.
Account & Membership
21. Do I need to create an account to shop at Steylo?
No, you can checkout as a guest. However, creating an account allows for faster checkout, order tracking, and exclusive offers.
22. How do I reset my password?
Click “Forgot Password” on the login page, and we’ll send you a link to reset your password.
23. How can I update my account information?
Log in to your Steylo account and go to “My Account” to update your details.
Returns, Refunds & Exchanges
24. What is Steylo’s return policy?
Please check our Return, Refund & Exchange Policy here.
25. How do I return or exchange an item?
Contact our team at support@steylo.com with your order details, and we’ll guide you through the process.
26. When will I receive my refund?
Refunds are processed within 5-7 business days after the returned item is received and inspected.
Steylo Loyalty & Discounts
27. Does Steylo offer any discounts or promo codes?
Yes! We run special promotions, and first-time customers may get a discount. Subscribe to our newsletter for updates.
28. Do you have a rewards or loyalty program?
We are working on a loyalty program where customers can earn points and redeem rewards. Stay tuned!
